Orders

The Orders area is your central hub for the customer orders that flow into Vinosoft. Every order that comes from your online web shop or is rung up at the point of sale (POS) lands here, so you can see what has been ordered, how far it has been fulfilled, and whether it has been paid — all in one list.

Use the Orders area to review order details, move orders through your sales process, take payments and refunds, ship goods, and keep a running history of everything that happened on each order.

The orders list

Opening Orders shows a list of all your orders. Each row summarizes one order:

• Number — the order number (click it to open the order).
• Customer — the linked customer address.
• Order status, Fulfillment, Payment — the three independent status badges (see below).
• Channel — where the order came from (Web or POS).
• Created and Confirmed dates.
• Total — the order total including tax, with its currency.

Each row also has quick actions to edit, view details, delete, or copy the order.

Order, fulfillment and payment status

Every order carries three independent statuses, so you always know exactly where it stands:

• Order status — Draft, Quoted, Confirmed, Processing, Completed, or Cancelled.
• Fulfillment — Unfulfilled, Partially fulfilled, or Fulfilled.
• Payment — Unpaid, Partially paid, or Paid.

Because these are separate, an order can be Confirmed and Paid while still Unfulfilled — for example, when a customer has paid but the goods have not shipped yet. Refunds are tracked separately once you issue them (Partially refunded or Fully refunded).

Channels: web shop and POS

The Channel badge tells you the source of each order:

• Web — placed through your online shop.
• POS — rung up at the point of sale.

This lets you manage online and in-store orders side by side in a single list.

What you can do with an order

Open an order to work on it. From an order you can:

• Edit the order and its products, prices, discounts, coupons, and delivery costs.
• Edit the customer and the billing/delivery addresses.
• Register payments and issue refunds, with a full payment history.
• Create fulfillments and print packing slips as you ship goods.
• Review stock movements tied to the order.
• Send a quote request to a supplier for the ordered items.
• Add notes to the order timeline and keep private or public comments.
• View any digital licenses attached to the order (if the licensing module is enabled).
• Print or download the order PDF, or email it to the customer.
• Change the currency, copy the order, or share it with a public link.

Finding orders quickly

Above the list you can:

• Use the filter tabs to switch between saved views. All is shown by default, and you can create your own saved filters for the views you use most.
• Use the search box to find an order by name.