Track product defects

Product defects let you keep track of faulty, damaged, or returned items — a corked bottle, breakage in transit, or a customer complaint. Each defect moves through a simple lifecycle so nothing is forgotten.

Open the Product defects tab

Go to Articles → Product defects. The list shows each defect with the article SKU, a description, the customer, the quantity, the related invoice, the supplier, and the date it was created.

Use the filters above the list to narrow it down by customer, supplier, article, completion status, or a date range, or search by text.

Move a defect through its stages

A defect starts as open. Use the action at the end of its row to move it forward:

1. On an open defect, click the action to switch it to in-progress while you deal with it.
2. On an in-progress defect, click the action to mark it complete once it's resolved.

The status filter lets you focus on just the open or in-progress defects at any time.

Export a report

Click Export PDF to generate a report of the defects currently shown, honouring the filters you've set. Use it to review issues with a supplier or for your own records.

Related: Article statistics.