Invoice queue
The sales whose invoice could not be created yet, grouped by cause — fix the setting the error names, then retry them in one go.
Every sale a till sends is turned into an invoice automatically. When that isn't possible — a setting is missing, or a refund's original sale has no invoice yet — the sale is kept and lands in POS → Invoice queue. The money is safe; only the invoice is missing.
Work through it by cause
By error code groups the failed sales by what went wrong, with the number of sales and the last attempt. Click a cause to show only its sales in the list below; click it again to show all.
The usual causes and where to fix them:
ErrorWhat to do
Client address missing
The sale has no customer and the till has no default client address. Set one on the device (Devices and default settings).
Language missing
Set the till's language on the device.
Client income account missing
Add the income account to that client address.
Article outcome account missing / Article tax missing
Complete the article's finance account or tax.
Tax finance account missing / Finance account missing
Complete the finance accounts under Finance.
Original sale not invoiced yet
A refund can only become a credit note once the sale it refunds has an invoice. Fix that sale first.
In the list, Fix opens the right page — the till settings, the client address, the article or the original sale — in a new tab.
Retry
Once the cause is fixed, click Retry all next to it. Vinosoft tries every sale behind that error again and tells you how many now have an invoice. Retry all on the Pending row retries every outstanding sale, whatever its cause.
For a single sale you can also use Regenerate, or Skip it if it should never be invoiced — see Day journal. When nothing is waiting, the page says Nothing is waiting — every captured sale has its invoice.
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